Does your voicemail message tell people to visit your website and then give them your website address? Something like, “We’re not here right now. Please leave a message, or visit our website at www.thisisourwebsiteaddress.com for all sorts of great information that might answer your questions.” People might find that very helpful, and your customers may get their questions answered faster, making them happier customers.
Sometimes there’s something so easy and so simple that could have an impact, but you just haven’t had the time to sit down and think of it yet. We’re here to provide ideas and suggestions like that for you. You’re busy doing your thing. We think about this stuff constantly.
Sure, it didn’t take a rocket surgeon to think of that website-address-on-the-voicemail idea, and you may already be doing it. But even if one out of every three ideas we give you is useful, it’s still worth signing up.
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-Brian C. Ciccone